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Shower room-FAQ

How will the shower arrive? Does the unit come pre-assembled?
Your steam shower room will arrive in 1-3 wooden slatted crates. Typically, you will receive 2 crates the smaller of which holds the shower tray and shower cover; while the larger crates will hold the remaining fibreglass reinforced acrylic panels, safety glass and accessories.

Unlike some stories we have been told, our steam showers come largely pre-assembled with the massage jets, electric wiring and water pipes already connected. The unit is supplied with its constituent panels flat-packed for easy manoeuvring through doorways. These adjoining panels will be bolted together and sealed with silicone to provide a relatively straight forward installation. Simply connect any pipes/wires that join the plumbing/electrics between adjacent panels, hook up your hot and cold water feeds, electric supply and waste drainage and you are ready to go.

Does the steam shower heat the water?
No. Each Di Vapor steam shower requires both a hot and cold water feed at the appropriate pressure to the rear of the shower cabin. The shower cabins do not have a built-in water heating facility. The shower will function with just a cold water feed and create hot steam for a normal steam session but you would only be able to have a cold shower!

Are the units guaranteed and what happens after the guarantee period?
All the Di Vapor steam showers are guaranteed and come with a 2 years spare parts warranty. In the event that a manufacturer problem develops in this 2 year period Di Vapor will send out a replacement part free of charge. If a problem develops after the 2 year warranty then simply let us know and we will provide the spare part at a trade price. Please note that the Di Vapor warranty does not cover the fitting or installation of the spare part.

Am I able to extend my guarantee?
Each Di Vapor steam shower comes with a 2 year parts warranty as standard. If you would like to extend your 2 year warranty to a 5 year parts warranty, Di Vapor provide this option for only £195.

What happens if the product goes out-of-stock?
When a product is out of stock the given item must be re-ordered. The order of an item may take 8-12 weeks if it is not held in stock. However, Di Vapor may already have the given item on order. Please phone the Di Vapor office on 08454 650 800 to confirm the availability of the desired product. As building projects have strict schedules Di Vapor will allow you to place a deposit on a stock item and Di Vapor will hold that item for you for up to 12 weeks. This will guarantee availability for when you require the item.

What payment methods do you accept?
Di Vapor accepts the following cards: Visa, MasterCard, Maestro, Switch or Solo. Alternatively, you may pay by cheque, making the cheque out to Di Vapor Limited. Please note that funds must clear before any items are dispatched. In addition, Di Vapor can accept online bank transfers; please ask for more details.

Does the steam shower heat the water?
No. Each Di Vapor steam shower requires both a hot and cold water feed at the appropriate pressure to the rear of the shower cabin. The shower cabins do not have a built-in water heating facility. The shower will function with just a cold water feed and create hot steam for a normal steam session but you would only be able to have a cold shower!

What water pressure is required for Di Vapor steam showers?
While the steam unit may function on a lower water pressure we recommend a combined hot and cold water pressure of 2.5-3.0 bar. Please advise your plumber that the steam unit will require a water supply of approximately 18 litres per minute. This would be split between the hot and cold water giving 9 litres per minute for the hot and 9 litres per minute for the cold. Please check whether your combi boiler meets these advised figures.

Can I use a water pump to increase the pressure to an acceptable level?
Yes, if your water pressure is too low then a water pump may provide a suitable solution. Di Vapor recommends the Salamander ESP100 3.0bar or equivalent. Please consult your plumber for more information.

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